Privacy policy

This policy covers Clearwater Window Cleaning, operated by James William Rutherfurd (ABN 25 716 623 898). It explains what we collect through this website, why, and who else sees it.

What we collect

This site collects personal information through the callback form, and through the card form on our private membership sign-up page (see below). You'll find the callback form on the contact page and the request a callback page. It asks for:

• your name
• your phone number
• your address, including your suburb and postcode
• the service you are interested in
• anything you choose to add in the notes field

We also record which page you sent the form from, the page that referred you, and any campaign tags in the web address. This shows us which parts of the site and which advertising bring in enquiries. It doesn't identify you beyond what you typed.

The only place on this site that asks for payment details is our private membership sign-up page, which we send to clients after we've talked with them. Card details are typed into a secure form run by GoHighLevel and stored by Stripe, our payment provider. We never see or store your full card number.

Why we collect it

We use it to call you back about the work you asked about, and to quote for it. If you become a customer, we keep your details to arrange and do the work, and to contact you about it afterwards. We do not sell your information, and we do not share it for anyone else's marketing.

Who else sees it

Your enquiry passes through services we use to run the business. Each of them holds your information under their own terms:

• GoHighLevel is the customer management system we use. When you send the callback form it goes to GoHighLevel first, so we can follow your enquiry up.
• Stripe holds the card of each member who signs up through our membership page, and processes their payments. The card form on that page is provided by GoHighLevel and protected by Google reCAPTCHA.
• Web3Forms is a backup. If GoHighLevel does not answer, the form sends your enquiry to us by email through Web3Forms instead.
• Cloudflare hosts this website. We may add spam protection to the form later through Cloudflare Turnstile. It is not running now, and we will update this page if we turn it on.
• Google suggests addresses as you type them, on the callback form only. Nothing is sent to Google until you click into the address box. If you never click into that box, no request reaches Google at all. Once you do, Google's address suggestions load, and Google receives what you type into that box and your device's IP address. No other page on this site contacts Google.

GoHighLevel, Stripe, Web3Forms and Cloudflare may store information outside Australia.

Google reviews

The Google reviews shown on this site come from our public Google listing. Each one is shown with the reviewer's name as it is published on Google.

Cookies and tracking

This site sets no cookies of its own and carries no analytics, advertising pixels or tracking scripts. Any campaign tags in the web address are held in your browser for the length of your visit so they can travel with your enquiry, and are discarded when you close the tab.

There is one exception. If you use the address box on the callback form, Google's address suggestions load at that moment and Google may set its own cookies, under its own privacy policy rather than ours. Every other page, and the rest of that form, loads nothing from Google.

The private membership sign-up page is the other exception. Its card form loads from GoHighLevel and Stripe, with Google reCAPTCHA, and they may set their own cookies under their own privacy policies.

Photographs

The photographs on this site are of our own work. We ask for permission before publishing a recognisable property, and we never publish a street number. We remove location data from every image before we upload it. If a photograph of your property appears here and you would like it removed, tell us and we will take it down.

How long we keep it

We keep enquiries in GoHighLevel and in our email for up to two years, unless you become a client. If you become a client, we keep your details as client records for five years, as tax law requires.

Seeing or removing your information

Ask us what we hold about you and we will tell you. Ask us to correct it and we will. Ask us to delete it and we will, unless we are required to keep it. There is no charge, and the quickest way is to call.

Contact us

Call 0450 246 246 or email [email protected].

If you are not happy with how we have handled your information, tell us first and we will try to put it right. You can also make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints.

Changes

If this policy changes we will update this page and the date at the top.